Privacy Policy

Privacy Policy

Introduction

Welcome to https://pet-sitting-and-dog-walking.tickertrail.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users. By using our services, you consent to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services accessed through links on our site, as they have their own privacy policies that govern data handling. We encourage you to review these policies carefully.

Processing Activities

This policy is relevant when you engage in the following activities:

  • Using our applications and online services as an authorized user
  • Visiting and interacting with any of our websites linked to this Privacy Policy
  • Subscribing to newsletters, receiving emails, or engaging in communications via calls or text messages (SMS) from us

Personal Data Collection

We collect various types of personal information to enhance your experience and provide tailored services. The categories include:

  1. Account Information: Details required to create and manage your user account, such as username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including cardholder name, card number, expiration date, and security codes.
  3. Financial Information: This may include bank account details, investment portfolios, or other financial records, if shared for payment or investment purposes.
  4. Purchase Information: Details of products or services bought through our platform, like order history, purchase amounts, and delivery addresses.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, browser types, and operating system details to facilitate user experience and analytics.
  6. Location Data: Geolocation information provided when you use our location-based services or when your device is used near our facilities.
  7. Feedback and Reviews: Comments, reviews, and ratings you provide about our products or services.
  8. Social Media Information: Data from social media platforms when you interact with us through these channels, including post content and profile information.
  9. Product Information: Details about products you browse, search for, or purchase on our site, such as product preferences and browsing history.

We collect this data through various means: user input forms, account settings, order processes, surveys, website analytics tools, browser cookies, and third-party service providers.

Cookies and Similar Technologies

We use cookies, pixel tags, local storage, and other similar technologies to enhance your experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions like login and account management.
  • Preference Cookies: Remembering user preferences for a personalized experience.
  • Analytics Cookies: Tracking website usage and gathering statistical data to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and the purpose it serves:

  • Financial and transaction data is typically kept for 7 years due to legal and tax requirements.
  • Account information may be retained indefinitely for user management and security purposes.
  • Once the purpose for which personal data was collected is fulfilled, or when you request its deletion, we securely delete or anonymize the data.

Data Security

Protecting your data is a top priority. We implement robust security measures to safeguard personal information:

  • Employing encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict security standards.
  • Regularly reviewing and updating our security practices to address emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal data from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the details provided below, and we will take prompt action to delete it.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Deleting or removing your personal data from our systems, subject to certain exceptions.
  • Restriction: Limiting the use or processing of your personal data under specific circumstances.
  • Portability: Receiving your personal data in a structured, commonly used format and transferring it to another controller.
  • Objection: Opposing the processing of your data for legitimate interests.
  • Non-Discrimination: The right not to be subjected to automated individual decision-making or profiling that significantly affects you.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond within a reasonable timeframe.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about your data handling.

Contact Us

For any questions, comments, requests for access, or to exercise your data rights, please contact us:

We are committed to handling your inquiries promptly and ensuring a transparent data management process.